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Policies
SHIPPING INFORMATIONSeventh Heaven Antiques can ship any item to your destination safely, expeditiously and fully insured. All of our packages are professionally packed. Fees for shipping vary depending on the value and size of the item shipped and the mode in which it is carried. Many items in the online catalog list shipping costs. The cost for some items, however, varies depending on where the item is being shipped,such as furniture,mirrors and paintings of which require special packing,insurance and care. In these instances, you can call your Seventh Heaven sales consultant for a shipping cost. All shipping costs will be confirmed in your Order Confirmation e-mail which you will receive by the next business day.Standard orders will be shipped within 2 business days in most instances and should arrive within 3 -7 working days.Seventh Heaven ships via UPS and insured private carriers. Special shipping options such as overnight delivery or special freight are available for an additional charge. If you require special delivery, please contact your sales consultant via e-mail or by calling 912-355-0835. STORE SHIPMENT METHODSAll shipping quotes may be attained by phone or email promptly. Credit cards are not charged until shipping quotes are received and accepted by the customer. Please feel free to email or call at anytime for these quotes.Some of the shippers that we use are arranged by the curriers listed: Local UPS store The UPS store 912.233.7807 www.theupsstore.com United States Postal Service USPS.com to calculated shipping through the US mail www.usps.com Vintage Transport 1.800.333.0056 (for shipping of furniture) www.vintagetransport.com Greyhound Package Express www.shipgreyhound.com *Limited restrictions included 100 lbs. per box and package sizes of 30'' x 47'' x 82''. RETURNS and EXCHANGESBecause of the unique nature of every item we sell, we make every effort to ensure you know exactly what you are purchasing. If you are not completely satisfied with your purchase you may return it in identical condition for a full store credit (less shipping costs) on any other item in our store or online catalog at the marked retail price. Store credits cannot be transferred or assigned. It is possible that some of the items in the catalog can be sent to you on an approval basis (if you are unable to view them in person at our store) and can be returned within 48 hours, in the exact condition as when it was shipped, for a full refund. Arrangements for approval items must be made in advance with your sales consultant.All sales are final. In the unlikely event that you are not satisfied with your purchase, you may return the item(s) within 30 days of purchase for a full store credit (valid one year from the date of purchase), provided that it is returned to us in the same condition as it was purchased. Pieces must be shipped back to us, at your expense, properly packed and fully insured. APPROVALSLocal customer approvals: If you would like to see a piece in its destined environment before you purchase it, you may take the item "on approval" for 24 hours. Providing us with either a check for the full amount of the item or a valid credit card number as a deposit. You may pick up the item yourself or we can arrange delivery for you (at your expense). If you decide to return the item, simply do so before the approval period expires and you will not be charged. If you decide to keep the piece we will process payment after the expiration of the approval period.PAYMENT OPTIONS*We accept cash, personal or business checks, wire transfers, Mastercard and Visa. You may provide us with your credit card information by phone : 912-355-0835. We reserve the right to hold all merchandise until payment has cleared. Seventh Heaven Antiques accepts major credit cards including VISA and Mastercard. You may pay for your online acquisitions in several ways:*Online Credit Card Transaction: see "Secure Online Ordering" for information on credit card protection for Web transactions. *Telephone Credit Card Transaction: Simply fill out the online order form and call us at 1-912-355-0835 with your payment information. *Check/Money Order: All orders paid for by check will be held until the check clears your bank. Please make checks and money orders payable to Seventh Heaven Antiques. Be sure to write your order number on your check. Send checks to: Seventh Heaven Antiques 3104 Skidaway Road Savannah, Georgia 31404 * Layaway option. Please contact store for more information. OUR GUARANTEEWe stand behind our antiques and expertise 100%. Over 25 years of experience and a well established relationship with a network of trusted antique sources all over the southeast enables us to assure our clientele that the items represented in this website are authentic and described accurately to the best of our knowledge.INTERNET PURCHASESYou have 10 days to return your purchase for any reason. All sales are final after 10 days. Please contact us immediately once you receive your package to notify us of any problem regarding the condition of the piece so that we may provide you the the insurance /shipping method used . If you have not contacted us within this short time period we will assume that any damage upon return was caused by you. We take the utmost care to arrange your shipments and make sure that our merchandise is in the best condition possible. Shipping charges are non-refundable. |
